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Returns, Refunds and Withdrawal Policy – Digital Products

Last updated: 11/06/2026

  1. Product Type

All products sold on Sposa Intelligente are digital products, including but not limited to ebooks, guides, planners, checklists, templates, digital files, downloadable resources and related digital content.

Products are delivered digitally through instant download, email delivery, customer account access, download link or another digital delivery method after successful payment.

No physical product is shipped.

  1. Digital Delivery and Immediate Access

By purchasing a digital product from Sposa Intelligente, the customer acknowledges that the product may be made available immediately after payment.

Because our products are digital files and can be downloaded, accessed, copied or used immediately, they cannot be returned in the same way as physical goods.

  1. Right of Withdrawal for EU Customers

Under EU consumer protection rules, consumers generally have a 14-day right of withdrawal for online purchases.

However, this right does not apply to digital content not supplied on a physical medium once the performance has begun, provided that the customer has given express consent to the immediate supply of the digital content and has acknowledged that they will lose their right of withdrawal once the digital delivery has started.

For this reason, when a customer purchases from Sposa Intelligente and receives immediate access to the digital product, downloads the files, opens the download link, accesses the product or otherwise starts using the digital content, the order becomes final and is not eligible for withdrawal or refund due to change of mind.

  1. Refund Policy

Due to the nature of digital products, all sales are final once the product has been delivered, downloaded, accessed or made available to the customer.

We do not offer refunds for:

  • change of mind after purchase;

  • accidental purchase;

  • failure to read the product description;

  • dissatisfaction based on personal expectations;

  • not using the product after purchase;

  • duplicate downloads after the product has already been delivered;

  • claiming a refund after the digital product has been accessed, downloaded or made available.

  1. Exception – Technical Issues

We want every customer to receive and access the product correctly.

If there is a real technical issue with the digital files, such as a corrupted download, missing files, wrong download link or delivery problem, please contact us and we will review the issue.

If the issue is confirmed, we may provide one or more of the following solutions:

  • resend the download link;

  • replace corrupted or missing files;

  • provide technical instructions;

  • send the correct available file;

  • offer another suitable solution at our discretion.

A refund may be considered only if the digital product has not been downloaded, accessed, opened, delivered or used, or where required by applicable consumer law.

  1. Customer Responsibility

Before purchasing, the customer is responsible for checking:

  • the product description;

  • the digital nature of the product;

  • the included files;

  • the delivery method;

  • the compatibility with their device;

  • whether the product is suitable for their needs.

If you are unsure about what is included in a product, please contact us before purchasing.

  1. Electronic Withdrawal Requests – EU Customers

Where required by EU law, EU customers may submit a withdrawal request through the available electronic withdrawal function on our store or by contacting us by email.

Submitting a withdrawal request does not automatically guarantee a refund.

If the purchased product is digital content and the customer has already received, downloaded, accessed or started using the digital product after giving consent to immediate delivery and acknowledging the loss of the right of withdrawal, the request may be rejected in accordance with the applicable rules for digital content.

  1. Chargebacks and Disputes

If a customer opens a payment dispute or chargeback after receiving, downloading or accessing a digital product, Sposa Intelligente reserves the right to provide evidence of the digital delivery, including order details, download/access information, customer communications and acceptance of the digital product terms.

  1. How to Request Help

For any request or issue, please contact us at:

sposaintelligenteinfo@gmail.com

Please include:

  • your order number;

  • the email used for the purchase;

  • the product purchased;

  • a clear description of the issue;

  • screenshots or screen recordings if useful.

We review requests case by case and aim to provide a practical solution when the issue is genuine and verifiable.

  1. Contact

For questions about this policy, contact us at:

sposaintelligenteinfo@gmail.com